Refund Policy

Last updated: 16 May 2026

1. Overview

This Refund Policy applies to all subscription plans purchased through getiptvuk.com. By making a purchase, you agree to the terms outlined in this policy. We encourage you to try our free 24-hour trial before committing to a paid subscription so you can be confident in your decision.

2. Eligibility for a Refund

You are eligible for a full refund if:

• Your refund request is submitted within 7 calendar days of your original purchase date
• You contact us directly via email or WhatsApp with your order details
• You have not violated our Terms and Conditions

3. How to Request a Refund

To request a refund, please contact us within 7 days of your purchase using one of the following methods:

• Email: getiptvuk@gmail.com
• WhatsApp: +44 7782 265486

Please include the following information in your refund request:

• Your full name and email address used for the purchase
• Your order/transaction reference number
• The reason for your refund request (optional but helpful)

We aim to process all refund requests within 3–5 business days. Refunds will be issued to the original payment method used at the time of purchase.

4. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• The refund request is made more than 7 days after the original purchase date
• The account has been suspended or terminated due to a violation of our Terms and Conditions
• The service has been used to stream illegal content or has been involved in fraudulent activity
• The customer has already received a refund for a previous subscription
• Technical issues caused by the customer’s own device, internet connection, or third-party applications
• Dissatisfaction due to content availability (our channel list may vary; we recommend using the free trial first)

5. Partial Refunds

In certain exceptional cases, we may offer a pro-rata partial refund at our sole discretion — for example, if there has been a sustained period of service outage on our end. Partial refunds are assessed on a case-by-case basis.

6. Free Trial Policy

We offer a free 24-hour trial before any purchase commitment. We strongly encourage all customers to test the service during the free trial period. As the free trial is provided at no cost, it is not subject to refund.

7. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or payment provider. Unauthorised chargebacks may result in the immediate suspension of your account. We are committed to resolving any issues fairly and promptly.

8. Subscription Renewals

Our subscriptions are not automatically renewed. Each subscription plan is a one-time purchase for the selected period (1 Month, 3 Months, 6 Months, or 12 Months). You will not be charged again unless you choose to renew your plan.

9. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated date. We encourage you to review this policy before making a purchase.