Frequently Asked Questions

GET IPTV UK is a UK-based IPTV subscription service that gives you instant access to over 30,500 live TV channels, 150,000+ movies and series, sports, PPV events, and much more — all streamed in HD, FHD, and 4K quality on any device.

We offer four flexible plans:

• 1 Month – £19 (Save 27%)
• 3 Months – £45 (Save 40%)
• 6 Months – £57 (Save 50%)
• 12 Months – £79 (Best Value – Save 50%)

All plans include the same full feature set. No hidden fees, no auto-renewal.

Yes! We offer a free 24-hour trial so you can fully test our service before committing to a paid plan. Simply contact us via WhatsApp or email and we’ll set you up within minutes — no payment card required.

No. All our plans are one-time purchases. Your subscription will never renew automatically. You will only be charged again when you choose to renew or upgrade.

Every plan includes:

• 30,500+ live channels (UK, sports, international)
• 150,000+ on-demand movies & TV series
• HD, FHD & 4K quality streams
• Electronic Programme Guide (EPG / TV Guide)
• Catch-Up / Replay TV
• PPV events including sports & concerts
• 99.9% uptime with automatic updates
• 24/7 UK customer support

Our service is compatible with virtually any device, including:

• Smart TVs (Samsung, LG, Sony, etc.)
• Amazon Firestick & Fire TV
• Android smartphones & tablets
• iPhones & iPads (iOS)
• Android TV boxes & MAG boxes
• Windows & Mac computers
• Nvidia Shield, Apple TV, Roku

After purchasing, you’ll receive your M3U URL, username, and password by email. You can then use these credentials with popular IPTV apps such as IPTV Smarters Pro, TiViMate, or GSE Smart IPTV. Visit our Installation Guides page for step-by-step instructions for every device.

The number of simultaneous connections depends on your chosen plan. Please contact us via WhatsApp or email to confirm the connection limit for your subscription or to upgrade to a multi-connection plan.

We recommend a minimum of:

• 10 Mbps for HD streaming
• 20 Mbps for Full HD (FHD) streaming
• 25+ Mbps for 4K streaming

A stable, wired broadband connection will always give you the best experience. Using a VPN may reduce streaming quality.

We accept all major payment methods including Stripe, PayPal, Visa, Mastercard, and other debit/credit cards. All payments are processed securely through encrypted, PCI-compliant payment gateways.

Once your payment is confirmed, your IPTV credentials (M3U URL, username, password) and full setup instructions will be sent to your email address — typically within a few minutes to 24 hours. If you haven’t received anything within that time, please check your spam folder and then contact us.

Yes. We offer a 7-day money-back guarantee on all subscription plans. If you are not satisfied with the service within 7 days of your purchase date, contact us for a full refund. See our Refund Policy for full details.

Buffering is usually caused by your internet connection, not the IPTV server. Try these steps:

• Test your internet speed (aim for 25+ Mbps)
• Connect via Ethernet cable instead of Wi-Fi
• Restart your router and streaming device
• Disable any VPN or proxy you may be using
• Switch to a different IPTV player app

If issues persist, contact our support team and we’ll investigate for you.

Occasionally a channel may be temporarily offline for maintenance or due to a broadcaster issue. Try refreshing your channel list in your IPTV app. If a specific channel is consistently unavailable, contact us and we’ll look into it. Our servers are updated automatically to ensure maximum channel availability.

Simply contact us via WhatsApp or email with your account details and we’ll process your renewal immediately. Visit our Pricing page to choose your new plan.

While VPNs are technically compatible, we do not recommend using one as it can reduce streaming quality and cause buffering. Our service already uses fast, optimised UK servers, so a VPN is generally unnecessary.

We include all major UK channels such as BBC One, BBC Two, ITV, Channel 4, Channel 5, Sky Sports (all channels), BT Sport, Sky Cinema, Sky Atlantic, Sky News, and hundreds more — in HD and 4K where available. View our full Channel List.

Yes! Our service includes channels from across Europe, the Middle East, Asia, the Americas, and more. We carry 30,500+ channels in total from around the world.

Absolutely. We carry all Sky Sports channels, BT Sport, TNT Sports, Premier Sports, and international sports channels. We also offer PPV (Pay-Per-View) events including boxing, UFC, and major concerts.

Our catch-up / replay feature lets you watch programmes that were broadcast in the past 7 days, so you never miss your favourite shows. This is available on supported channels and apps.

Yes! We have a dedicated reseller programme that lets you sell GET IPTV UK subscriptions under your own brand and earn excellent margins. Visit our IPTV Reseller page for full details, or contact us directly to get started.